Cancellation

• All cancellations must be notified in writing (by email only) to the Registration Department ([email protected] / [email protected]).
• The cancellation of participation is not refunded.

Refund Policy

• Refunds are processed according to the method of payment chosen to pay the registration:

Refund via bank transfer:

• The country in which the participant lives (or in which the company performing the registration is located) must be the same as where the bank is located.
• In case the refund is not accepted by the bank, all bank charges are at the expense of the participant (or of the company registering the participant).

Refund by credit card: make sure that the credit card details are the same as the ones used to settle the online payment.

• All refunds are made within 2 months after the end of the event.
• In case of double payment, refund requests must be accompanied by valid proof of such circumstances.
• Participants submitting and paying their registration incorrectly are not entitled to reimbursement. For example, participants registering as Non-Members and (at a later stage) becoming EADV Members will not receive a reimbursement of the difference between the two fees. Nor if, despite being active EADV Members, they create a new profile and register themselves as Non-Members. This rule applies also to Third-Parties/Group Leaders processing the registration for their delegates incorrectly. Please double check with your delegate that the email address provided to you is the one linked to EADV Membership.
• Group Leaders purchasing an incorrect number of tickets, selecting and paying a wrong ticket type or processing double registrations are not entitled to reimbursement.